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Payments & FinTech Lawyer

Embracing new CDD technologies while effectively managing the risks

Financial institutions are investing heavily in technology to improve the onboarding process. But as they digitally transform their processes, many organisations are struggling to accommodate risk and compliance on the one hand, and customer convenience and innovation on the other. Josje Fiolet, Digital Customer Onboarding Lead at consultancy for digital transactions INNOPAY, discusses here how the European Supervisory Authorities, supporting new customer due diligence technologies, have provided a pragmatic guide for organisations considering how to strike the right balance, with the release of their Opinion ‘on the use of innovative solutions by credit and financial institutions in the customer due diligence process.’

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