This site would like to set some non-essential temporary cookies. Some cookies we use are essential to make our site work.
Others such as Google Analytics help us to improve the site or provide additional but non-essential features to you.
No behavioural or tracking cookies are used.
To change your consent settings, read about the cookies we set and your privacy, please see our Privacy Policy



Digital Business Lawyer

Airbnb agrees to amend its online customer review system after intervention by the UK’s CMA

The Competition and Markets Authority (‘CMA’), the UK’s primary competition and consumer authority, has recently pushed Airbnb, the world’s fastest growing online marketplace and hospitality service, to remedy a major loophole in its online review system. The change means that guests who decide not to stay at a property for the full duration will be able to leave reviews. Airbnb has committed to implement the changes by 31 August 2017 and it is understood that the changes will be made worldwide. Farhana Khanom of Shoosmiths LLP provides insight into the CMA’s concerns and the importance of online reviews.

Sign up for a free trial for a week’s access to the entire latest issue of the journal
You must be logged in and have an active full subscription to view full articles.
Log in now
If you are not already a subscriber, take a subscription for full access to our entire online archives.
Subscribe

Search Publication Archives



Our publication archives contain all of our articles, dating back to 1999.
Can’t find what you are looking for?
Try an Advanced Search

Log in to digital business lawyer
Subscribe to digital business lawyer
Register for a Free Trial to digital business lawyer
E-Law Alerts
digital business lawyer Pricing

Social Media

Follow digital business lawyer on Twitterdigital business lawyer on LinkedIndigital business lawyer RSS Feed